Privacy Policy

United Plumbing & Drain (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a form, or use our services.

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

1. Personal Information You Provide

  • Name

  • Address

  • Phone number

  • Email address

  • Any information submitted through contact forms, service requests, employment inquiries, or financing applications

  • Service details and appointment history

2. Payment Information
If applicable, payment details are processed through third-party payment processors. We do not store full credit card information on our servers.

3. Automatically Collected Information
When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the site

  • Referring website

  • General location data

This may be collected through cookies, tracking pixels, and similar technologies.

How We Use Your Information

We use your information to:

  • Schedule, provide, and manage plumbing services

  • Respond to inquiries and customer requests

  • Process payments and financing options

  • Communicate about appointments, invoices, updates, and service-related matters

  • Evaluate employment applications

  • Improve our website, services, and customer experience

  • Run advertising and marketing campaigns

  • Analyze website traffic and performance

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Improve website functionality

  • Understand user behavior

  • Measure advertising performance

  • Deliver relevant advertisements

Third-party platforms such as Meta (Facebook/Instagram) and Google may use cookies or pixels to track interactions with our website for advertising and analytics purposes.

You can adjust your browser settings to refuse cookies, but some parts of the site may not function properly.

How We Share Your Information

We do not sell your personal information.

We may share your information with:

  • Employees and technicians who need it to perform services

  • Third-party service providers (such as scheduling systems, CRM platforms, marketing tools, and payment processors)

  • Financing partners if you choose to apply for financing

  • Advertising and analytics platforms (such as Meta and Google)

  • Legal authorities if required by law, regulation, or legal process

All third parties are expected to use your information only as necessary to provide their services.

Advertising and Analytics

We use third-party advertising services such as Meta Ads and Google Ads to promote our services. These platforms may collect information about your interactions with our website through cookies, pixels, or similar technologies to:

  • Measure ad performance

  • Deliver targeted advertisements

  • Build audiences for advertising campaigns

Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Privacy Rights and Choices

You may:

  • Request access to the personal information we have about you

  • Request corrections to your information

  • Request deletion of your information (subject to legal or operational requirements)

  • Opt out of promotional communications at any time

To make a request, please contact us using the information below.

Employment and Financing Information

If you submit information through employment forms or financing applications, that information may be shared with relevant third-party partners strictly for evaluation and processing purposes.

Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact Us

United Plumbing & Drain
Phone: 813-576-8639
Email: John@unitedplumbing-drain.com